Terms & Conditions

Welcome to www.tusokusok.com (the "Website"). These Terms and Conditions ("Terms") govern your access to and use of the Website and any products, party platters, catering, events, and related services we offer through it (collectively, the "Services").

The Website and the Tusok Usok brand are owned and operated by The 4101 Food Corporation, also doing business as 4101 Food Group ("Tusok Usok," "we," "us," or "our"), a corporation duly organized under the laws of the Republic of the Philippines and registered with the Securities and Exchange Commission under SEC Registration No. 2026060255191-00.

By accessing the Website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms, our Refund Policy, and our Privacy Policy, which are incorporated here by reference. If you do not agree, do not use the Website or place an order.

1. About Us
Legal name: The 4101 Food Corporation (operating as 4101 Food Group / Tusok Usok)
SEC Registration No.2026060255191-00
Registered office: 11th Floor, One Corporate Center, Julia Vargas Ave. cor. Meralco Ave., Ortigas Center, Pasig City, NCR 1600
Commissary / kitchen: 95 Maysilo Circle, Plainview, Mandaluyong City, NCR 1550
Emailtusokusok4101@gmail.com
SMS / mobile(0947) 797 0190
Operating hours: Tuesday to Sunday, 10:00 AM – 7:00 PM (Philippine Standard Time)
We disclose this information in compliance with Republic Act No. 11967 (Internet Transactions Act of 2023).

2. Definitions

"You" / "Customer" / "User" — any person who accesses the Website or purchases our Services.
"Products" — food, beverages, skewers, party platters, and other items offered for sale.
"Order" — a request submitted by you to purchase Products or Services.
"Event Services" — on-site live-grill catering, booths, and related services for weddings, corporate functions, and private celebrations.
"Third-Party Platform" — any delivery, ordering, or payment service operated by another company (e.g., Foodpanda, payment gateways).

3. Eligibility and Legal Capacity

You must be at least eighteen (18) years old and have the legal capacity to enter into binding contracts under Philippine law to place an Order or create an account. By using the Services, you represent that you meet these requirements. If you are transacting on behalf of a company or organization, you represent that you are authorized to bind it to these Terms.

4. Accounts and Registration

4.1. Some features (including online ordering) may require you to register an account. You agree to provide accurate, current, and complete information and to keep it updated.

4.2. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at tusokusok4101@gmail.com of any unauthorized use.

4.3. We may suspend or terminate accounts that contain false information, are used for fraudulent or unlawful activity, or otherwise violate these Terms.

5. Products, Menu, and Availability

5.1. All Products are subject to availability and may be modified, substituted, or discontinued without prior notice. Pop-up locations, market schedules, and limited-edition items are announced on the Website and our official social media channels and may change.

5.2. Photographs, images, and descriptions on the Website are for illustration only. Actual Products may vary in appearance, portion, and presentation.

5.3. We reserve the right to limit order quantities, decline orders that exceed our production capacity, and correct any errors in Product descriptions or pricing.

6. Pricing, Taxes, and Fees

6.1. All prices are quoted in Philippine Pesos (₱) and, unless stated otherwise, are inclusive of Value-Added Tax (VAT) where applicable.

6.2. Prices may change at any time, but changes will not affect Orders we have already confirmed. Delivery fees, service charges, packaging fees, and platform charges (where applicable) will be shown before you complete checkout.

6.3. In the event of an obvious pricing error, we are not obligated to honor the erroneous price and will offer you the option to reconfirm at the correct price or cancel for a full refund of any amount paid.

7. Orders and Order Acceptance

7.1. Submitting an Order constitutes an offer to purchase. An Order is only accepted, and a contract of sale formed, once we issue a confirmation (by email, SMS, on-screen confirmation, or the relevant platform).

7.2. We reserve the right to refuse or cancel any Order at our discretion, including where the Product is unavailable, the Order cannot be fulfilled within a reasonable time, we suspect fraud, or delivery falls outside our serviceable area. If we cancel a paid Order, we will refund the amount paid in accordance with our Refund Policy.

7.3. Pre-orders and party platters may require advance lead time as indicated at checkout or on the Platters page. It is your responsibility to order within the required lead time.

8. Payment

8.1. Payment is processed through the methods made available at checkout, which may include credit and debit cards, e-wallets (such as GCash and Maya), bank transfers, and other gateways.

8.2. Payments are handled by third-party payment processors. We do not store your full card details. Your use of these processors is subject to their own terms and privacy policies, and we are not responsible for their acts or omissions.

8.3. You represent that you are authorized to use the payment method you provide. We reserve the right to hold or cancel Orders where payment cannot be verified or is declined.

9. Delivery, Pick-Up, and Third-Party Platforms

9.1. Delivery is available only within our stated serviceable areas and hours. Estimated delivery and preparation times are indicative, not guaranteed, and may be affected by traffic, weather, volume, and other factors beyond our control.

9.2. You must ensure that a person of legal age is available to receive the Order at the delivery address and that the address and contact details you provide are accurate. Failed deliveries due to incorrect details, an unavailable recipient, or refusal to accept may not be refundable.

9.3. Risk of loss and ownership of Products pass to you upon delivery or pick-up.

9.4. Third-Party Platforms. Orders placed through Foodpanda or any other Third-Party Platform are additionally governed by that platform's own terms, pricing, delivery arrangements, and refund policies. We are not responsible for the operation, fees, or delivery performance of Third-Party Platforms.

9.5. Because our Products are perishable food items, we are unable to accept returns once delivered or picked up, except as provided in our Refund Policy or as required by law (see Section 11).

10. Events and Catering

10.1. Event Services (including live-grill catering and booth setups) are arranged separately. A quotation requested through the Website or our request-a-quote form is an inquiry only and does not constitute a confirmed booking or a binding contract.

10.2. Event bookings are confirmed only upon execution of a separate Event Agreement / signed proposal and payment of any required reservation fee. That agreement governs pricing packages, minimum sticks, serving hours, additional-hour rates, reservation fees, transport surcharges, cancellation terms, and venue requirements (including electrical, ventilation, and permitting requirements at your venue). In case of conflict, the signed Event Agreement prevails over these Terms for that event.

11. Cancellations, Refunds, and Returns

Cancellations, refunds, and returns are governed by our Refund Policy, which forms part of these Terms. Nothing in these Terms limits your rights as a consumer under Republic Act No. 7394 (Consumer Act of the Philippines) or other applicable law.

12. Food Safety, Allergens, and Health

12.1. We prepare our Products in accordance with Republic Act No. 10611 (Food Safety Act of 2013) and applicable FDA and local food-safety regulations.

12.2. Our Products are prepared in a shared kitchen that handles common allergens, including but not limited to peanuts, tree nuts, soy, wheat/gluten, sesame, dairy, eggs, fish, shellfish, and pork. We cannot guarantee that any Product is free from allergen cross-contact.

12.3. You are responsible for reviewing ingredient and allergen information and for informing us of any allergies or dietary restrictions before ordering. If you have a severe allergy or medical condition, do not consume our Products without confirming suitability with us first. We are not liable for allergic reactions or adverse effects arising from undisclosed allergies or conditions.

12.4. Consume perishable Products promptly and store them properly. We are not responsible for spoilage or contamination resulting from improper handling, storage, or delayed consumption after the Products leave our control.

13. Promotions and Vouchers

Promotions, discounts, vouchers, and limited-time offers may be subject to additional terms published with them. Unless stated otherwise, they cannot be combined, have no cash value, and may be withdrawn or amended at any time.

14. Intellectual Property

14.1. The "Tusok Usok" name, the 4101 Food Group name, our logos, trade dress, menu descriptions, recipes, photographs, videos, graphics, and all other content on the Website are owned by or licensed to us and are protected under Philippine and international intellectual property laws.

14.2. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, scrape, republish, or create derivative works from any content without our prior written consent.

15. User Conduct and Prohibited Uses

You agree not to:

use the Website for any unlawful, fraudulent, or harmful purpose;
place fraudulent, false, or bad-faith Orders;
interfere with or disrupt the Website, its servers, or its security features;
use bots, scrapers, or automated means to access or collect data from the Website;
impersonate any person or misrepresent your affiliation; or
infringe our or any third party's rights.

16. User-Generated Content

If you submit reviews, comments, photos, or other content to us or our platforms, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for our marketing and business purposes. You are responsible for your submissions and must not post anything unlawful, defamatory, or infringing.

17. Third-Party Links

The Website may contain links to third-party sites, social media, and platforms. We provide these for convenience and do not endorse or take responsibility for their content, products, or practices. Accessing them is at your own risk and subject to their terms.

18. Disclaimers

18.1. Except for warranties that cannot be excluded under applicable law (including implied warranties under the Consumer Act of the Philippines), the Website and Services are provided on an "as is" and "as available" basis.

18.2. We do not warrant that the Website will be uninterrupted, error-free, or secure, or that content is complete or current at all times.

19. Limitation of Liability

To the maximum extent permitted by law, and except in cases of fraud, gross negligence, or willful misconduct on our part:

19.1. our total aggregate liability arising out of or in connection with any Order or your use of the Services shall not exceed the total amount you paid for the Order giving rise to the claim; and

19.2. we shall not be liable for indirect, incidental, special, or consequential losses, including loss of profit, opportunity, or goodwill.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Philippine law, including your statutory rights as a consumer.

20. Indemnification

You agree to indemnify and hold harmless The 4101 Food Corporation, its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or your violation of any law or third-party right.

21. Privacy and Data

We process personal data in accordance with our Privacy Policy and Republic Act No. 10173 (Data Privacy Act of 2012). By using the Services, you consent to such processing and confirm that any information you provide is accurate.

22. Electronic Transactions

You agree that electronic records, confirmations, and communications relating to your use of the Services have the same legal effect as written and signed documents, consistent with Republic Act No. 8792 (Electronic Commerce Act of 2000).

23. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, fire, power or supply interruptions, transport disruptions, labor disputes, pandemics, government actions, or acts of God.

24. Suspension and Termination

We may suspend, restrict, or terminate your access to the Website or your account at any time if you breach these Terms or if required by law, without prejudice to any rights or remedies available to us.

25. Changes to These Terms

We may update these Terms from time to time. The updated version takes effect once posted on this page, with a revised "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

26. Governing Law and Venue

These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the proper courts of Pasig City, without prejudice to any mandatory consumer-protection rights or venue rules that apply to you under Philippine law.

27. General Provisions

27.1. Severability. If any provision is found invalid or unenforceable, the remaining provisions remain in full force.

27.2. No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

27.3. Entire agreement. These Terms, together with the Refund Policy and Privacy Policy, constitute the entire agreement between you and us regarding the Services.

27.4. Assignment. You may not assign your rights under these Terms without our consent. We may assign ours to any successor or affiliate.

28. Consumer Complaints and Contact

For questions, concerns, or complaints, contact us first so we can resolve the matter:

Email: tusokusok4101@gmail.com
SMS: (0947) 797 0190

You may also refer consumer complaints to the Department of Trade and Industry (DTI) under the Consumer Act of the Philippines and the Internet Transactions Act.